About Koeze Direct
Our job is to serve our loyal customers by providing caring and responsive customer service, by taking orders and shipping orders in a timely fashion, by maintaining the Koeze Direct e-commerce web site, and by creating and publishing the annual Koeze mail order catalog.
Jeff Koeze founded Koeze Direct in 2000 to be the catalog and on-line selling partner for Koeze Company, a food maker founded by his great-grandfather in 1910. If you have questions about Koeze Company's retail stores, fundraising business, wholesale sales, or employment opportunities, please consult their website at http://koezecompany.com.
Our customer service center and shipping facilities are located just south of downtown Grand Rapids, Michigan in the city of Wyoming, Michigan.
The Koeze Direct Good as Gold Guarantee
We guarantee that you, and everyone you give Koeze's gifts to, will be delighted with our products and service. If not, we'll make it right.
This means you can expect:
- º Exceptional customer service
- º The freshest, highest quality
- º Attractive, tastefully prepared gifts, including our gourmet nuts, fine chocolate, online gift baskets .. and everything in them
- º Your shipment delivered in perfect condition
- º Accurate shipments to multiple addresses you provide for personal or corporate business gifts
- º Quality custom services for businesses to satisfy special requirements
- º Our promise to provide you with the most pleasant gift-giving experience we can offer
Koeze Customer Comments
Here are some comments, written by just a few of our customers who know why we can offer this exceptional Good as Gold Guarantee!
Jan. 9, 2009 - My dad had gotten us started on Koeze gourmet nuts years ago. He gave them to the family every year. Now he is in Hospice and I have taken over his tradition. I sent either deluxe mixed nuts or milk chocolate cashew clusters to everyone. My house is full of Koeze jars; I re-use them for all kinds of things. Love your products!
San Dimas, California
Dec. 16, 2008 - I just wanted to tell you how much we enjoyed receiving a decanter of mixed nuts with macadamias from my in-laws. They sent it as an early Christmas gift to have around the house for us to enjoy and to share with guests. They are of such good quality—the taste and size is NOT like you can buy in any store. So, we ordered some for people on our Christmas list. Not everyone likes getting cookies or candy (we have health-conscious people on our list), but almost everyone likes nuts, and yours are delicious! The decanter is attractive and can be refilled, which is good for the environment. Thank you for offering such a wonderful product. We will definitely order more in the future!
Yeah! Happy Holidays! Our office party cashews arrived and everyone in the office wants to thank you so much for always thinking of us. As you can see by the smile on my face, I got to have the first one.
Thank you for providing such a delicious product. Our gift recipients can't wait for their jar of deluxe mixed nuts!
I just had the most pleasant experience on your website. Not only are your gourmet nuts the best tasting of all time, you also have one of the best-designed web sites around. Whoever designed it invested a lot of time and experience in its design. It is a dream to work with and I really enjoyed it. I will be sure to recommend your company to my boss and to the powers that be in upper management here at Citizens. You offer a great product at a fair price and you make it easy for your customers to share your name with our customers. Thanks again for making my job easier.
Jan. 8, 2009 - I live in Israel and as you know, things are quite stressful here right now! In times of stress, I need my chocolate and my supply was running low. On the advice of your helpful employee (Craig), I ordered a Koeze Milk and Dark Chocolate Pecan Cluster Combo and had it shipped to my mom who lives in Detroit. She then brought them with her on her visit. The candy was wonderful and just what was needed. I'm a Chocoholic, and your fine chocolates fufilled my cravings. Thank you so much.
Renee - TelAviv, Israel
Your Malted Milk Balls are absolutely to die for. I've been ordering your products for 8 years and I'm not going anywhere. Also, I just recently saw that Koeze Cream-Nut was featured as the best natural peanut butter in Rachael Ray's magazine, and I literally screamed! Your customer service is always fantastic as well!
The Koeze Clusters and Cashews Combo is absolutely wonderful. It caused a rift between family members with sneaking them.
My husband recently received a box of your Delen Caramel and Milk Chocolate Pecan Puddles (Chocolate turtles) as an Easter gift from his employer, Rockwood Bank in Eureka, Missouri. I must say that you have a most excellent product...and I am an avid chocolate connoisseur so these words are not spoken lightly. Rarely have I come across a product so fantastic. In my book, it is perfection.
I had never heard of your company before, but I will be passing your website on to my employer, a cardiologist who sends out gifts at Christmas. Please feel free to distribute a copy of this letter to those involved in making these amazingly delicious chocolate candies so that they know the smile they have put on someone's face!
Unique Gift Baskets
I received a gift basket from your company as a gift last year and just loved it. That is why I am ordering Heart of Gold Gift Baskets for my nieces this year. Your products are wonderful!
Ordering the Gold and Glass Cashew Gift Set and several other unique gift baskets for everyone on my list was so easy. I can't wait to call again next year, knowing you will have all of my gift addresses already on file!
Thank you so much for handling the problem with my recent order. Because of the great customer service, Koeze's will always be a special company for me.
Thanks for all of your help Brandon -- It is always "easy" to place an order with Koeze and the courtesy certainly needs to be recognized in Koeze's employee appreciation program!!
I am writing to personally thank you for the way you remedied the problem I had with my recent order.. with my heartfelt thanks... [I would like you to know] that you may know for certain that your customer service department has truly done their job and retained a happy customer. Happy holidays to all you fine folks!
[Note: The writer of this letter also donated the additional product she received as a result of the order error for a raffle, the proceeds of which went to a needy family at Christmas.]
Send us your comments. We'd love to hear from you! You may just find your comment (or your picture if you send it) on our customer comments area of the website!