Shipping Information

Standard Shipping Chart

Please note that shipping and handling charges are calculated by merchandise total, per address.

Merchandise Total Shipping/Handling Charge Per Address:
Up to $35.00  
$7.95
$35.01 to $65.00
$9.95
$65.01 to $100.00
$12.95
$100.01 to $130.00
$16.95
$130.01 to $160.00
$20.45
$160.01 to $200.00
$25.45
Over $200
15% of Order

Standard Shipping - FedEx Ground

  • We ship from Grand Rapids, Michigan using FedEx Ground for all shipments within the lower 48 states.
  • For “At Once ” requests, we ship within 1-2 business days from receipt of your order. Depending on the shipping destination, please allow 3-7 business days for delivery from Michigan.
  • For “Week of” requests, we ship so that your order will arrive within the week requested.

Shipping Days

  • Generally we ship Monday - Friday from Grand Rapids, Michigan. However, we do not ship:
  • Monday, April 22; Monday, May 27; Thursday, July 4; Monday, September 2; Thursday, November 22; Friday, November 23; Monday, December 24; Tuesday, December 25; Friday, December 28; Monday, December 31 and Tuesday, January 1.

Delivery Guarantees*

We will guarantee on-time delivery if your order is received by the following dates:
For Delivery By:
FedEx Ground Standard Shipping Order By:
FedEx Express Shipping Order By 2PM (EST):
Thanksgiving
November 13
November 19
Hanukkah
November 26
November 29
Christmas
December 16
December 19
New Year's
December 21
December 26
Valentine's
February 7
February 11

* Guarantees are not extended on any shipments for which we have been given an incorrect address.

Substitutions

We reserve the right to make substitutions of equal or greater value in our packs and baskets to ensure your package is delivered on time.

Express Shipping Options

  • For "Next Day Air" requests, we ship within 1 business day from receipt of your order.  Packages ship via FedEx Next Day Air and will arrive on the next scheduled business delivery day.
  • Next Day Air charges are calculated using the Standard Shipping Chart above plus $55.00, per address. (Additional charges may apply for orders over $200 to one address.)
  • For "2 Day Air" requests, we ship within 1 business day from receipt of your order.  Packages ship via FedEx 2 Day Air and will arrive on the 2nd scheduled business delivery day.
  • 2 Day Air charges are calculated using the Standard Shipping Chart above plus $19.00, per address. (Additional charges may apply for orders over $200 to one address.)

Shipments to APO/FPO addresses

  • We ship nut products only to APO and FPO addresses.
  • We’re sorry, but we cannot ship candy products nor can we extend our delivery guarantees.
  • Please call Customer Service at 1-844-814-8872 to place orders for shipment to APO/FPO addresses.

Shipments to Alaska, Hawaii, Puerto Rico and the Virgin Islands

  • Shipments to Alaska, Hawaii, Puerto Rico and Virgin Islands require express shipping.  Charges are calculated using the Standard Shipping Chart above plus $38.00, per address.
  • We ship within 1-2 business days from receipt of your order.  Packages arrive within 2-5 business days.

Shipments to Canada

  • We ship to Canada. Shipping & handling charges are 3x our Standard Shipping rates, above. These charges cover additional shipping costs, fees and Canadian taxes.  Express shipping is not available for Canadian shipments.
  • Please note the order deadline for Christmas delivery to Canada is December 11, 2018.

Common Carrier Shipments

  • Orders to one address weighing 230 lbs. or more cost less to ship via Common Carrier.

    Please call Customer Service at 1-844-814-8872 for information and rates.
 

Warm Weather Shipping - (April through Mid October)

  • In warm weather, high quality chocolates melt easily and caramel becomes sticky. Therefore, ice packs and 2-day shipping are required for all chocolate and candy items that we ship from April through Mid-October. In addition, we ship chocolate Monday - Wednesday during warm weather.
  • There is an additional per-address charge of $5.00 (2-day Ground locations) or $19.00 (2-day Air locations), over and above our standard shipping rates, for orders containing these items during the warm weather months. 
  • For shipments weighing more than 24 lbs., please call Customer Service for information and rates.