You can check out as a guest so long as you are only shipping to a single address. Shipping to multiple addresses requires that you create an account with us. If that is not convenient, you are always welcome to place your order by calling us at 800-555-3909 or by emailing your order to [email protected].
When you have your own account to sign into you can store all of your addresses in the account. You can also easily see your past orders and find tracking information associated with your orders.
To reset your password you will had to have selected “forgot your password?” while trying to sign in. That will then prompt you to enter the email address you used to create an account. An email should appear in your inbox within 5 to 10 minutes. Please bear in mind sometimes the email will go to your spam folder as well. If you have not received a password reset in your inbox or your spam folder within 10 minutes, please feel free to either contact us using our chat feature, or telephone us at 800.555.3909
After you sign into your account the system will take you to the “My Account” page. You can also go to this page by clicking the link at the top right of our web page. The “Address Book” link then will be on the left side of the page. Once you click that link all of your addresses will come up. If you need to edit an address, click on the word ‘edit’ to the right of the address. If you need to add an address, scroll to the bottom of the page and click on the red “Add New Address” icon.
First, you will want to make sure you have everything you wish to purchase in your cart (to ship to multiple addresses you must have more than 1 item in your cart). Next, click on your cart and select "View Your Cart". You then need to click on the icon "Ship to Multiple Addresses".
On the next page, you will be able to choose which addresses you wish to ship to. You can add new addresses at the top of the page. As you continue to go through placing your order, if you need any assistance or have any questions, please send us a message via the Live Chat, or call us at 844-814-8872.
Yes, you can. We use FedEx SmartPost. Please note these shipments can take up to 2 weeks or more to arrive especially during the holiday season.
Shipping costs are based on the total cost of the product that you are shipping to each address. Please see this link: https://koeze.com/shipping-information/
After you click “View Cart” there is a section to enter your code. Click on “Apply Promo Code”. A box will appear for you to enter your source code or promo code. After you type it in, be sure to click on “Apply Promo” right below that box. Please note if you do not have a code it is not necessary to complete this section to complete your order.
There are many websites which give out false discount codes or old expired ones that have not been used in years. If you received your code from an email or a catalogue that came directly from us, please bear in mind to enter the code exactly as seen and make sure there are no extra spaces or spelling mistakes. If the code still is not working at that point, please contact us either through our chat feature, or by calling our customer service line at 844-814-8872.
Unless we have sent you an email or a special attached to your catalog, the special we will always have is our volume discount for larger orders as follows:
| VOLUME DISCOUNT (BY PRODUCT TOTAL) | |
|---|---|
| $500 - $1999 |
5% |
| $2000 - $4999 |
7% |
| $5000 & Up |
10% |
Sometimes the orders will ship and even be delivered and still be marked as processing in our systems, but still feel free to check with us at any time to be sure. Use our chat feature to ask us about the order.
When your order ships you will receive a tracking number that same day, sometimes though, that tracking email can end up in your spam folder. Please check your spam folder.
If you were signed in when you placed your order you can check for the tracking information by going to your order, clicking on “VIEW” and there will be a tab at the top that will be the shipping section with the tracking information.
A third way to check on your tracking information is in the Koeze.com website. Scroll to the bottom of the page and click on “Order Lookup” . Complete the form with your Order number and Billing last Name. You can search for the order by using your email address or zip code.
Of course, you can always call us or use our chat feature to ask about your orders too.
Be sure to check your spam folder and if it is not there, please contact us using our chat feature and let us know. We can verify if your order was placed and send you a confirmation manually.
Please contact us so we can correct it for you. One of the fastest ways to contact us is by using our chat feature. During business hours we will be here to chat with you, and if we are not available you can still ask for our assistance and we will get back to you when we come back into the office.
In our gift sets we usually have a 5oz box or 8oz box included with it and you will see which one it is in the detailed description located below the gift box image. In our 5oz boxes, we have 5 turtles. In our 8oz boxes we have 8 turtles. As for our 19.5oz decanters, since that is based on the weight of our turtles, our decanters can have anywhere from 18 to 20 turtles per decanter.
Seafoam candy has an airy, bubble filled texture that is made with toffee. When you bite into it, there is a crunchy melt-in-your-mouth feel to it.
Please see our storage guidelines for how long our products are guaranteed fresh: https://koeze.com/product-storage-guidelines/
Yes, all of our nuts are both roasted and salted. We do not sell unsalted nuts.
At this time, we are unable to accommodate customizations for a basket of your own creation. However, what we can do is substitute like-items. For instance, our 10oz bags can be switched out for a different 10oz bag. Or if you prefer the mixed nuts to the cashews, that is another thing that can be substituted in a basket. For more information, or in order to make a substitution in a basket, please contact us directly.
We do not offer Sugar-Free chocolates on our website; however, we do offer a small collection of Sugar-Free chocolates with our retail store. To check what items are available and their pricing you will have to go to our retail store directly. They no longer can take orders over the phone. To find our stores please view our retail locations by scrolling to the very bottom of our webpage. You will see our locations underneath “Contact Us”.
All of our Koeze-produced products do not contain gluten (this includes: all of our nuts, clusters, cashew brittle, caramel crunch, and peanut butter). However, we will not guarantee that Koeze-produced products are 100% gluten-free, and we will not be labeling our products as gluten free. That is because there can never be a 100% certainty that unintentional gluten got into an ingredient from one of our suppliers.
Yes, our Kosher Certification is provided by the Orthodox Union. For more information on which products are Kosher please contact us directly.
We have three varieties, Happy Birthday, Thank You and Congratulations.
Your Koeze gift item is sent with an occasion ribbon you select (happy birthday, thank you, or congratulations) already tied on the product, then packaged for gifting and shipping.
At this time, we only have the three occasions. More to come!
Please see this link https://koeze.com/contact-us/ for our hours and location information
Preferably by the beginning to middle of November. Some of our items run out of stock fast. To ensure you get the item you want for the date that you want it, please place your order as soon as possible.
Yes, we can. Please contact us directly for pricing by either calling our Business Services line at 844-814-8872 extension 2 or send an email to [email protected].
You pronounce it “Coo-Zee”.
Sales tax varies per state and for some states, it is not required at all. You are always more than welcome to call us directly for a quote and we can give you a breakdown of the product cost, shipping cost, and sales tax if applicable.
Please contact us! Use our Chat Feature and during business hours, Monday through Friday, 8 a.m. to 5 p.m. EST we will answer you right away. Other wise you can leave a question with our chat feature and we will answer your question when we come in the next business day.
