You can check out as a guest if you are shipping to a single address. Shipping to multiple addresses requires that you create an account with us. If that is not convenient, you are always welcome to place your order by calling us at 800-555-3909 or by emailing your order to [email protected].
If you placed previous orders as a guest online, or if they were placed over the phone, by email, or by mail, you will not be able to see them online. Your online account will only show online orders placed under that account.
If you tried 3 times to sign in, you may have the wrong password or email. If your account is locked/disabled due to too many password attempts, you will be able to try again in 10 minutes. If you placed your order as a guest, you would not have an account with us. Reset your password by selecting “forgot your password?” at the sign-in screen. If you have questions about your account or continue to have issues with signing in, please feel free to either contact us using our chat feature or telephone us at 800.555.3909
After you sign into your account the system will take you to the “My Account” page. You can also go to this page by clicking the link at the top right of our web page. The “Address Book” link will be on the left side of the page. Once you click that link, all your addresses will appear. If you need to edit an address, click on the word ‘edit’ to the right of the address. If you need to add an address, scroll to the bottom of the page and click on the red “Add New Address” icon.
Add everything you wish to purchase to your cart first. Next, click on your cart and select ‘View your Cart’. Click “Ship to multiple addresses”. If you need assistance, please feel free to telephone us at 800-555-3909 or click on our chat button during regular business hours, and a customer service representative will be happy to help you.
Yes, you can. Please note these shipments can take up to 2 weeks or more to arrive, especially during the holiday season.
Shipping costs are based on the total cost* of the product that you are shipping to each address. (*Note: if you are shipping candy or chocolate due the summer months, please see the banner at the top of the website stating warm weather shipping charges.) Please see this link for standard, express, and Canadian shipping: https://koeze.com/shipping-information/
Warm Weather Shipping starts about the second week of April and ends the second week of October. If your order contains chocolate or candy items, it will require us to insulate the package with special packaging and pack it with gel ice packs. There is an additional per-address charge of $8 for 2-day ground locations and $19.00 for 2-day air locations, and we cannot ship these items to AK, Canada, HI, PR, or VI. To avoid orders sitting in a warehouse over the weekend, we will only ship out orders Monday through Wednesday (our shipping cut-off is 2 pm EST daily).
After you click “View Cart” there is a section to enter your code. Click on “Apply Promo Code”. A box will appear for you to enter your source code or promo code. After you type it in, be sure to click on “Apply Promo” right below that box. Please note if you do not have a code it is not necessary to complete this section to complete your order.
Many websites which give out false or expired discount codes. If you received your code from an email, postcard or catalogue that came directly from us, enter the code exactly as seen and make sure there are no extra spaces or spelling mistakes. If the code still is not working at that point, please contact us either through our chat feature, or by calling our customer service line at 844-814-8872.
Unless we have sent you an email or a special attached to your catalog, the special we will always have is our volume discount for larger orders as follows:
| VOLUME DISCOUNT (BY PRODUCT TOTAL) | |
|---|---|
| $500 - $1999 |
5% |
| $2000 - $4999 |
7% |
| $5000 & Up |
10% |
Sometimes the orders will ship and even be delivered and still be marked as processing in our systems, but still feel free to contact us at any time to be sure.
When your order ships you will receive a tracking number that goes to the email you used in your order. Please check your spam folder if you do not see an email in your inbox.
Be sure to check your spam folder and if it is not there, please contact us and let us know. We can verify if your order was placed and send you a confirmation manually.
Please contact us so we can correct it for you. One of the fastest ways to contact us is by using our chat feature. During business hours we will be here to chat with you, and if we are not available, email us at [email protected] and we will get back to you when we come back into the office.
In our 5oz boxes, we have 5 turtles. In our 8oz boxes we have 8 turtles. In our 19.5oz decanters, we have 18 to 20 turtles per decanter.
Seafoam candy has an airy, bubble filled texture. When you bite into it, there is a crunchy melt-in-your-mouth feel to it.
Please see our storage guidelines for how long our products are guaranteed fresh: https://koeze.com/product-storage-guidelines/
Yes, all of our nuts are both roasted and salted. We do not sell unsalted nuts.
At this time, we are unable to accommodate customizations for a basket of your own creation. However, what we can do is substitute like-items. For instance, our 8oz bags can be switched out for a different 8oz bag. Or if you prefer the mixed nuts to the cashews, that is another thing that can be substituted in a basket. For more information, or in order to make a substitution in a basket, please contact us directly.
During the fall & winter, please contact us directly to substitute any Christmas-themed items. During the spring & summer, these will be switched to a non-Christmas version of the same item.
All of our Koeze-produced products do not contain gluten (this includes: all of our nuts, clusters, cashew brittle, caramel crunch, and peanut butter). However, we will not guarantee that Koeze-produced products are 100% gluten-free, and we will not be labeling our products as gluten free. That is because there can never be a 100% certainty that unintentional gluten got into an ingredient from one of our suppliers.
Yes, our Kosher Certification is provided by the Orthodox Union. For more information on which products are Kosher please contact us directly.
Certain products, like our peanut butter and our gourmet peanuts, are sold to stores. You can see if you have our products in your area here: https://koezebrands.com/#where-to-find.
Your Koeze gift item is sent with an occasion ribbon you select (happy birthday, thank you, or congratulations) already tied on the product, then packaged for gifting and shipping.
At this time, we only have the three occasions. More to come!
Please see this link https://koeze.com/contact-us/ for our hours and location information
Preferably by the beginning to middle of November. Some of our items run out of stock fast. To ensure you get the item you want for the date that you want it, please place your order as soon as possible.
Yes, we can. Please contact us directly for pricing by either calling our Business Services line at 844-814-8872 extension 2 or send an email to [email protected].
You pronounce it “Coo-Zee”.
Sales tax varies per state and for some states, it is not required at all. You are always more than welcome to call us directly for a quote and we can give you a breakdown of the product cost, shipping cost, and sales tax if applicable.
Throughout the fall and winter starting in September. We also have a Valentine’s catalog exclusive for Valentine’s Day.
Please contact us! Use our Chat Feature and during business hours, Monday through Friday, 8 a.m. to 5 p.m. EST, we will answer you right away. Otherwise you can leave a question with our chat feature and we will answer your question when we come in the next business day.
